Privacy Policy
Fish2let implements all appropriate measures to ensure that the information you provide to us remains private and secure as we seek to build strong and enduring customer relationships.
This policy explains how and for what purposes we use specific information collected about you as part of our business activities.
By using the Website and any services we offer, you are agreeing to be bound by this privacy policy in respect of the information collected about you.
QUESTIONS & CONCERNS
Should you want to contact us about any concern or question you may have about your personal data and how we handle them, or if you want to change, delete, or change, any personal information that we hold, or you have any other question about any privacy and security matter please contact us on:
Ashby House, Bath Street
Ashby-de-la-Zouch, Leicestershire, LE65 2FH
OUR COLLECTION AND USE OF DATA
Fish2let is cautious and explicit when requesting personal information that is necessary for the successful provision of our Services.
Data is the information you provide to us by filling in forms physically or on our website; or by contacting us by phone, email or otherwise; or if you choose to contact us via a third-party organisation such as Rightmove or Zoopla; or communicating with us in any other way.
The personal information you give us may include; your name, address, email address, telephone number, identification documents, financial information or bank account information. Additionally, we may collect the following, where appropriate; occupation and/or tenancy information, land ownership information, and information relating to property transactions.
We may also receive personal information about your activity when visiting our website; this may include your IP address, your operating system, your browser ID, your browsing activity and other online identifiers (to the extent that they are personal information), and other personal information that you provide to us online.
MINORS
Our Services are not intended for use by minors under the legal age requirement. No one under the legal age requirement may provide any personal information to or through our website. We do not knowingly collect personal information from minors. If you are under the legal age requirement, please do not send any information about yourself to us, including your name, address, telephone number or email address. In the event that we find out that we have collected personal information from a minor without verification of parental consent, this information will be deleted. If you believe that we might have any information from or about a minor, please contact us at: enquiries@fish2let.com
To the maximum extent permitted by applicable law and without limiting any other provision of this Privacy Policy, Fish2let disclaims any liability for any personal data submitted in contravention of this clause.
HOW WE USE YOUR PERSONAL INFORMATION
Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.
The main purposes include using Personal Information to:
– Communicate with you by email, letter, telephone following completion of our ‘Contact Us’ form in order that we can;
· Provide details of the properties requested and any others we think might interest you
· Offer or provide you with the services requested, plus any others we think might interest you, or be required by you as part of a job or transaction in order that we can perform our obligations to you.
· Provide further information about Fish2let
· Update you with any change to terms and conditions and/or legislation and regulation that affect you.
– Improve the quality of our Services; we may use aggregated data about the use of our services and visit to our website in order to improve our services. We may share this aggregated data with third parties (such us google analytics etc).
– Manage complaints, feedback and queries, and handle requests for data access or correction, or the exercise of other rights relating to personal information;
– Comply with applicable laws and regulatory obligations (including laws and regulations outside your country of residence), comply with legal processes and court orders and respond to requests from public and government authorities (including those outside your country of residence);
We will delete your personal information once your request has been met or the service has been provided, except where:
- You become a client, a landlord or a tenant of a property
- You require us to retain it for longer
- We are required to retain it for longer for legal reasons or as part of our professional indemnity insurance policy
DATA SHARING AND TRANSFERS
We under no circumstances sell any of your data with any third parties for any purposes. We may share your information for any requirement that is to be carried out by a third party, for example (but not limited to), referencing process, floor plan, EPC, repair and maintenance.
You agree that, for the purposes set out in the above, we have the right to share your personal information with:
- selected third parties, some of whom we appoint to provide services, including:
- business partners, subsidiaries and sub-contractors for the performance of any contract we enter into with you
- analytics and search engine providers that assist us in the improvement and optimisation of our website
- tradesmen and service suppliers to carry out work required pursuant to a contract with you
Additionally, we will disclose your personal information to the relevant third party:
- In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
- If we are acquired by a third party, in which case, personal data held by us about our customers will be one of the transferred assets
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of our customers, our regulator or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering
We may also share personal information with government or other public authorities (including, but not limited to, courts, regulatory bodies, law enforcement agencies and tax authorities).
For the purposes noted above and during the applicable retention period, your personal information will only be stored, transferred and processed by us in the UK.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications (“Third Party Services”) that you opt to access through the Service or to individuals that we do not manage or employ.
While we attempt to facilitate access only to those Third-Party Services that share our respect for your privacy, we cannot assume any responsibility for the content or privacy policies of those Third-Party Services. We encourage you to carefully review the privacy policies of any Third-Party Services you access. If you need more info about our third-party providers please send us an email at enquiries@fish2let.com.
We also may use technologies (such as cookies) to collect information about your activities on our website. The Website automatically gathers certain information such as IP addresses and the number and frequency of visitors to the Website and individual web pages. This is collected using cookies and is used by us, for security and monitoring purposes, to manage the Website, to track usage, to improve the Website and to ensure the Website is as appealing to visitors as possible. Cookies are pieces of information that are stored by the browser on the hard drive of your computer
THE SECURITY AND PROTECTION OF YOUR PERSONAL INFORMATION
Security and integrity of your data is our top priority. Thus, and in accordance with the GDPR regulation we take all necessary precautions in order to preserve and protect your data against any other form of unlawful processing or disclosure to unauthorised persons.
As most of the personal information we hold is stored electronically we have implemented appropriate IT security measures to ensure this personal information is kept secure.
We do not store, access or process our customer debit/credit card information. We use third party payment and subscription billing services for those purposes.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION
We will keep your personal information for as long as is necessary for the purposes for which we collect it and always in accordance with any applicable statutory data retention periods.
CHANGES TO OUR POLICIES
Our Privacy Policy may be amended from time to time. If Fish2let does amend this Privacy Policy, we will post notice of the changes on our home page and send a respective email to all users. Those amendments will also be posted here, so visitors are encouraged to check back regularly for any changes.
YOUR RIGHTS
You have the following rights with regard to your personal information:
· the right to access
· the right to rectification
· the right to erasure (right to be forgotten)
· the right to request the restriction of processing (data minimisation)
· the right to data portability
· the right to object to the processing
· the right to withdraw your consent to the processing
· the right to file a complaint before the competent Data Protection Authority.
YOUR CONSENT
By accepting this Privacy Policy and by granting your express consent, you accept the processing of your personal information, as set forth and for the purposes described in this Privacy Policy.
QUESTIONS & CONCERNS
Should you want to contact us about any concern or question you may have about your personal data and how we handle them, or if you want to change, delete, or change, any personal information that we hold, or you have any other question about any privacy and security matter please contact us on:
Ashby House, Bath Street
Ashby-de-la-Zouch, Leicestershire, LE65 2FH
Cookies:
The Website automatically gathers certain information such as IP addresses and the number and frequency of visitors to the Website and individual web pages. This is collected using cookies and is used by us, for security and monitoring purposes, to manage the Website, to track usage, to improve the Website and to ensure the Website is as appealing to visitors as possible. Cookies are pieces of information that are stored by the browser on the hard drive of your computer
Personal Information:
You may browse our web site without disclosing personal data. However, if you are registering with us, by completing our online forms, we will collect the following personal information from you: your name, home address, e-mail, contact numbers(telephone and/or mobile) When you place a reservation fee, we will also collect the following details your debit or credit card number, expiry date and other relevant information to allow us to collect payment to enable us to successfully complete the transaction.